FREE WORLDWIDE SHIPPING ON ORDERS OVER €150

EXCHANGES

We can exchanges items as long as this takes place within 14 days after the parcel has been delivered. If the item you received is not your size, you can exchange it for another size. If the new size you request is not in stock, you can exchange your order for another item of the same value. Keep in mind that you are responsible for all risks and shipping costs associated with an exchange.  Belaguer does not provide return labels and is not responsible for third party loss of your parcel during shipping to our address in order to carry out an exchange. Reduced items cannot be exchanged or returned.

Contact us with your order number so that we can commence the exchange process. Items need to be in the same condition as when they were received.  If after our check, we notice that the item appears to be used, not just in order to try it, we will not accept the exchange and we will return the item to you.


RETURNS

Belaguer offers the option of returning the item as long as this is done within 14 days of its delivery, otherwise a return cannot be made. You will receive store credit via a BELAGUER GIFT CARD, we do not process money returns.

To process this request, you need to send an email to support@belaguer.com with the subject “RETURN” and provide us with the order number or click here

All returns exclude shipping costs, so you will need to send the item at your own cost to the address we will provide you.  We regret that we cannot cover the shipping costs, and will only be responsible for these when an item is faulty.

PRIVACY POLICY

Belaguer respects our clients’ information. This is stored as private and confidential information and is never shared with external parties. Your information is safe and encrypted. WE NEVER SEE THE INFORMATION ON YOUR PERSONAL CREDIT CARD, we only see the address of your order and your name.

SHIPMENTS

We carry out national and international shipments. 
National Express Shipping: There is a delivery time of 1 to 2 days for receipt of orders.
International shipments by DHL Express usually take 1-3 business days worldwide.
You will receive confirmation and order tracking details by email. 
Allow 1-3 business days to process orders.

 

FREQUENTLY ASKED QUESTIONS:


- How can I get in contact with you?
You can contact us through email at info@belaguer.com or by direct message on Instagram @belaguer
 
- I have just received an incorrect/wrong sized item, can I exchange it? 
Yes, email us at info@belaguer.com with the order number and we will deal with the issue.
 
- Can I cancel an order? 
We cannot cancel an order once it has been placed. If you wish, you can exchange your order for an item of the same price before the order has been shipped out by contacting info@belaguer.com
 
- I put the wrong address on the order, can I change it?
Send an email to info@belaguer.com immediately with the subject “INCORRECT ADDRESS” and we will try to resolve this as quickly as possible.  We cannot re-send an order once it has been shipped.